PROS / Lots of guaranteed benefits like price match and no booking fees.
CONS / Users must be a member of Sam’s Club to take advantage of the site.
VERDICT / This site would be good for current Sam’s Club members to plan and book their vacation.
Editor’s Note: This product has been removed from viewing as part of this site because it is serviced through Expedia.com. You can still read our original review below, but TopTenREVIEWS is no longer updating this product’s information.
During the last decade, the name Sam's Club has become synonymous with low-price guarantees. The legacy continues with Sam's Club Travel. This Caribbean cruise booking service offers information on the ports-of-call, a streamlined booking process and, of course, a low price guarantee.
Ease of Use
With all the basics, Sam's Club Travel offers a simplistic approach to booking your cruise. With this site, you can search it, find it, and book it.
Being a member of Sam’s Club Travel has always saved its members money. There are lots of member benefits and savings you can get when planning your trip. This site includes the Best Price Guarantee that will refund the difference if you find the same cruise for a lower price within 24 hours of booking. There are no booking fees. You’ll never worry about hidden and unexpected fees since everything is upfront and straight forward. If you need to change your plans, there are no Sam’s Club change or cancel fees. Finally, being a member of Sam’s Club Travel, you can get up to a 10% discount on shore excursions, a feature that few of their competitors offer.
Once you have booked your cruise, you can quickly access your itinerary by plugging in your itinerary number and email. This feature is unique to this site.
Like most of the competition, Sam’s Club Travel offers special deals through email and also lists the top cruise deals on its home page, so if you are looking for something cheap, quick and easy this is a handy feature.
To assist in your planning, full articles and detailed information, including “Don’t Miss,” “Beaches,” “Getting Around,” “Dining” and “Hanging Around,” are available for all the Caribbean islands. Ironically with all this information there are not many photos for you to see.
Overall, we feel this site helps users feel confident about choosing a Caribbean cruise package.
Sam's Club Travel offers versatile search tools that allow you to search by destination, ship, length of cruise and departure date. This site also includes a tool that allows you to sort through your search results and compare Caribbean cruise packages. However, this website only allows you to search nine cruise lines limiting your choices.
Ease of Booking
The booking process at Sam's Club Travel is comparable to that of other top-rated Caribbean cruise services with tools capable of searching and sorting vacation packages by destination, departure port, date, length, cruise line, inland cruise ports and ships. Once you have an idea of what you're looking for, use the advanced search to narrow your options and find the ideal cruise.
Sam's Club Travel has an efficient booking process. You only have a few booking pages to fill out. Text fields and drop-down menus make the process easy to understand and a gauge on the booking page shows you exactly how far along you are in your booking process.
They also offer booking by phone if you’re having trouble in the booking process; they do offer online booking.
Sam's Club Travel offers many helpful customer support options, such as email, a FAQs page, and a toll-free number that connects you to a specialist 24 hours a day, seven days a week.
Sam’s Club Travel is a site that stream-lines the trip planning process. They provide adequate information, an easy site to navigate, and plenty of access to assistance should you need it. This site is great for veterans of cruising and trip planning.